Terms of Service
Terms of Service for Dorman Removals
By accessing or using our website, you agree to comply with these terms. Please read them carefully to understand your rights and responsibilities.
Key terms include:
- Prohibited Uses: You must not use our website for unlawful or unethical activities, including but not limited to fraud, harassment, or the distribution of illegal content.
- Respect for Intellectual Property: You must not upload or share any content that infringes on the rights, trademarks, or copyrights of others.
- Policy Updates: We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, so please review it regularly.
We are committed to protecting your privacy and adhere to applicable laws regarding data and cookie use. For details, please refer to our Cookie Policy.
If you have any questions or concerns about these terms, feel free to contact us at: support@dormanremovals.co.uk.
Insurance & Liability Information
By accessing or using our website, you agree to comply with these terms. Please read them carefully to understand your rights and responsibilities.
Key terms include:
- Goods in Transit Insurance: Our standard removal quotes do not include goods in transit insurance coverage.
- Optional Coverage Available: Insurance cover for your belongings during transit or storage is available only upon explicit request.
- Additional Cost: If you opt for insurance coverage, a separate premium will be added to your final bill.
- No Liability for Uninsured Goods: If you choose not to purchase our optional insurance, our liability for loss or damage will be strictly limited to the statutory minimums outlined in our standard terms.
We are committed to protecting your privacy and adhere to applicable laws regarding data and cookie use. For details, please refer to our Cookie Policy.
If you have any questions or concerns about these terms, feel free to contact us at: support@dormanremovals.co.uk.
Damage Notification Policy
We take great care in handling your belongings during every move. However, in the unlikely event that damage occurs, we ask that you notify us promptly and in a professional manner.
Key terms include:
- 48-Hour Notification Window: Any damages to your belongings must be reported to us within 48 hours of the completion of the service. Failure to notify us within this timeframe may affect our ability to investigate and address your claim.
- Professional Reporting: We kindly request that all damage claims are communicated in a professional and respectful manner. This allows us to handle your concern efficiently and fairly.
- Evidence Required: To process your claim, we may require photographic evidence or a written description of the damage, along with any relevant details about the items affected.
- Claim Assessment: Once a claim is submitted within the 48-hour window, our team will review the details and respond with an appropriate resolution in a timely manner.
We value your custom and are committed to resolving any concerns promptly. Please report any issues to us as soon as possible after your move.
If you have any questions or concerns about these terms, feel free to contact us at: support@dormanremovals.co.uk.